Answers to frequently asked questions

WHAT ARE YOUR BASIC PRICES?

$195 Aus per night
Peak Period + 20%

HOW MANY PEOPLE DOES THE VILLA SLEEP?

2 people  – We are an adults only villa with a KS bed. 

HOW FAR IS THE BEACH?
Approximately a 10 minute walk.

HOW FAR IS THE AIRPORT?
25 minutes from Bali International Airport.

WHO ARRANGES TRANSPORT FROM AIRPORT? DOES IT COST?

Villa Ruko will arrange for a driver to meet you at the airport and drive you to your accommodation if you are staying for 7 nights or longer this is included in your rate.
If staying less that 7 nights, we can organise this for you at a very reasonable fee.

WHEN IS CHECK IN AND CHECK OUT TIME?
Check in is 2pm
Check out is 1130am

DO YOU OFFER LATE CHECK OUTS?

For late check out, please contact us and we can factor into your quote. 

CAN I PAY BY CREDIT CARD?
This can be organised through paypal.

WHAT ARE THE VILLA FACILITIES?

Private pool, kitchen area with modern appliances – fridge/freezer, Nespresso machine, kettle, toaster, hair dryer, safety box, x 2 49 inch smart TV’s –  free fast wi-fi internet access,  Sony Bluetooth speaker and daily housekeeping.

DOES THE VILLA HAVE AIR-CONDITIONING?

Yes, upstairs and down as well as ceiling fans.

HOW DOES THE PRIVATE DAILY HOUSEKEEPER OPERATE?

Staff attend daily to clean and service the villa.

ARE THERE TOWELS & TOILETRIES IN THE VILLA?

Yes – We provide body wash, shampoo,  soap and body lotion.

DO I NEED TO BRING ANYTHING EXTRA?
A good book.

IS THERE FREE INTERNET CONNECTION?

We provide free wi-fi internet access if you bring your laptop or device.

IS THERE AN INTERNATIONAL MONEY EXCHANGE NEARBY?
Yes.

WHY IS YOUR PRIVATE VILLA BETTER THAN A HOTEL?

A private Villa is an intimate experience where you can totally relax and enjoy your holiday at your own pace, very privately with the benefits of staying in the heart of all the activity, restaurants, beach and attractions.

DOES THE VILLA HAVE INSURANCE IN CASE OF ACCIDENT OR THEFT?

Villa Ruko strongly recommends all people to take out appropriate travel insurance to cover themselves in the event of accident, illness or theft. You stay at all properties at your own risk, however of course measures are taken by management to prevent any problems during your stay. Villa Mandy under no circumstance can be held responsible for any loss, expense, damage, claim or injury either directly or indirectly due to your stay in a private villa or hotel that we represent.

WHAT IF WE HAVE QUESTIONS WHILE WE STAY?

Villa Ruko can be contacted during your stay by email or via our Facebook page messenger.   Our managers telephone no is provided in your mobile phone for use while there, in case you need to make contact at anytime.  We want your holiday to be a truly exceptional and memorable experience.